FAQs


When will I receive my first box?

We will ship your first subscription or gift box within 2 weeks from the order date.

Is shipping free?

Shipping is free to any U.S. address and to U.S. military and diplomatic addresses. We currently do not ship to international addresses. 

What is your cancellation policy?

Plum Spark subscription renewals can be canceled anytime. The subscription will not renew as long as the cancellation is made before the next billing date. If you've registered your account, please cancel through the Manage Subscription link in your order confirmation. If you don't have an account, please send us a cancellation note via the Contact Us form. Gift subscriptions cannot be canceled or refunded. 

What ages is Plum Spark recommended for?

Plum Spark is best suited for kids ages 4-9 years. Many of the activities can be done to suit multiple ages and abilities. We've found that for some activities, older siblings like to be involved too!

I have multiple kids in that age range. Should I order 2 boxes?

You can, however, we've noticed that Plum Spark boxes are the most effective and fun when siblings collaborate on activities. Some of the activities are actually group activities and can accommodate the entire family.

How much do I need to be involved?

That largely depends on your child's age and reading level and your personal preference. Four to six year olds will generally need help reading the guide. Illustrations for crafts are included, so all kids can follow the steps using the pictures. Some 7 year olds will be able to do the activities with a little bit of grownup help. Many 8-9 year olds will be able read the guide and do the activities on their own.